Frequently Asked Questions

Do you cover my area?

We cover all Buckinghamshire, Hertfordshire, Berkshire & Middlesex. For more information on the areas we cover please click HERE.

How do I get a quotation for a cleaning service?

You can obtain a quotation for any of our cleaning services through the Request a booking page , Request a quote form on this website, Calling or sending an email. If it is regular domestic cleaning that you want then before the first clean we ask you to provide us with a list of cleaning tasks.

Do I need to provide my own cleaning equipment and materials?

For Office Cleaning,  After Builders Cleans, Deep Cleaning, and End Of Tenancy Cleaning we supply materials and equipment.

Is there a minimum booking for regular domestic cleaning services?

All our domestic cleaning services services require a minimum booking of 2 hours.

Do your services include professional outside window cleaning?

Yes.  We can arrange outside window cleaning for you.

Do your services include professional carpet cleaning?

Yes.  We offer professional carpet cleaning services using the hot water extraction method.

Can I have the same cleaner every time?

Yes, if you are happy with your cleaner, we will try and make sure you get the same cleaner every time though we cannot guarantee this due to holidays, sickness absence, and staff rotation.  If your regular cleaner is sick or on holiday we can send you a replacement.

Are your cleaners employed by Luda Cleaning Services?

Yes, our cleaners are employed directly by Luda Cleaning Services. There are no agency or other hidden fees to pay. Every cleaner we employ must have two references, which we check, passport identification, proof of address, and permission to work in the UK.

How do I pay?

For one off cleaning services such as end of tenancy, after builders, and carpet cleaning etc we accept any credit or debit card that displays a Visa, V PAY, Mastercard, Maestro or American Express logo. You can also pay by cash or bank transfer if you have mobile banking on your smartphone or tablet.  Payment is due on completion of the service.

For regular domestic cleaning services all outstanding balances and payments carried out are payable on the day of the booking. The most convenient way is to set up a standing order for bank transfer. Our bank details are available on request.

Can my cleaner come when I am at work?

Yes. You don’t have to be at home when the cleaner comes to your home to clean. You can leave a set of keys with the cleaner. Most of our cleaners hold keys for customers’ homes. Our vetting practices, and the fact we are fully insured, means you can feel confident that your keys are held securely and responsibly.

What will happen if my cleaner is off sick or on holiday?

We will contact you to arrange temporary cover should your regular cleaner be unable to come to you for any reason.

Is Luda Cleaning Services insured?

Yes, we are insured for up to £1 million public liability insurance.

Can you provide references from some of your customers?

Yes, we can provide references from our current customers.

What is the difference between Regular Domestic Cleaning and Deep/One off cleaning?

A regular domestic clean  is a clean of the areas of the home that you have daily contact with. For example, in the kitchen it’s work surfaces, hob,  and mopping the floors.

A Deep/One off clean is a much deeper clean using a team of cleaners and professional materials and equipment.  It means cleaning all of the corners of the house that you don’t get to on a regular basis, which means it takes much longer. For example, in the kitchen it would involve cleaning the oven, inside the fridge, inside all the cupboards, internal windows etc. Deep/One off Cleaning may also include professional carpet cleaning.

Do you have a set of Terms and Conditions?

Yes, you can read our terms and conditions on our website by clicking HERE. Please read them carefully as they contain important information. If you have any queries about our terms and conditions you can email us.  By ordering our services by telephone, e-mail, or through our website, you agree to be bound by our terms and conditions.


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